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frequently asked questions

Everything You Need to Know

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What flavours do you have?

Visit our Shop to view all our currently brewing flavours, as our flavours are not permanent and may rotate based on seasonality. You may also place an order while you're at it. 😉
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How to order?

Visit our Shop to place an order. Your order is confirmed once paid!
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Can I choose individual flavours in my bundles?

Yes, you can pick up to three (3) of your favourite flavours to go in your bundle (while stocks last!). This may exclude limited-edition/ seasonal flavours, when they come.
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Can I order singular bottles?

We're only selling our kombucha together in three (3) or twelve (12) 300ml-pack bundles/ cartons for a few reasons:
  • You won't run out before your next order. Small-batch brewing means quality, but it also means time.
  • You get more variety.
  • They taste better when shared. 🙂
For singular bottles, you may opt to get them at any of our F&B or retail partner locations. Find the one closest to you here.
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Can I order if I am not in Kuching?

Yes. We can serve and deliver kombucha via cold-chain logistics across all major cities in Sarawak (Kuching, Sibu, Bintulu & Miri). For those based outside of Sarawak, we currently do not officially offer consistent delivery routes and options outside of Sarawak (current cold-chain delivery costs are way too high).
However, we welcome you to visit us to experience Sarawak & our dramatically-enjoyable brews in-person. You may also order bundles for your friends, family or even for a random customer in Kuching if you feel like doing so, as an anonymous act of kindness. We'll throw-in a note from you too, if you desire.
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Do you accept bottle returns?

A GIANT YES. Kuching does not yet have a sustainable way to recycling glass bottles, so from our bottles to our caps to our packaging, we have made it so that 99% of it can either be re-used, recycled or is compostable. Kindly rinse the bottles and caps with the labels intact (do not remove the labels) before returning. Stackable rebate of 1.10MYR/ bottle & cap returned applies.
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How to return bottles?

Visit our Return Bottles page to return your bottles! We provide drop-off and pickup services. Your rebates will automatically appear in your profile once your return is processed by the KIN Team.
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Weekday Pickup Slots

(Mondays, Wednesdays - Fridays)
Morning: 10:30am - 12pm | Afternoon: 2:30pm - 4pm
You may pick up your pre-orders at our Milan Square Brewery HQ. We do not have official signage yet, but we are right next to Elephant De Milan and below MRS Management.
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Weekend Delivery Slots

(Saturdays & Sundays)
Morning: 10:30am - 12:30pm | Afternoon: 2pm - 4:30pm
Free deliveries Kuching-wide. Cold-chain delivery fee applies for Sibu, Bintulu & Miri. Bulk orders are encouraged as delivery fees are fixed.
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How long does our kombucha keep for?

Unopened, all our brews will last indefinitely in the fridge, although flavours will continue to develop/ change slowly over time. Once opened, we recommend to consume them within one (1) week! 😊🍻
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Can I keep it at room temperature?

You can keep all our kombuchas at room temperature and out of direct sunlight for a few days in general (except for the Watermelon & Rose, which requires chilling). Chilling them well prior to drinking is important to help calm the carbonation.
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What if I leave it at room temp for too long?

If you have accidentally left your kombucha for more than 1 week at room temperature, your kombuchas may be:
  • Overly-carbonated
  • Sourer than usual
  • Slightly-boozy (alcoholic)
  • A combination of the above.
If in doubt, kindly reach out to us via Instagram DMs, Whatsapp or Email with the relevant batch # number — and we will crosscheck it for you on our end.
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Tips for flying with kombucha?

Some tips for flying with kombucha are:
  • Handcarry them (refrain from checking them in). If they are chilled, condensation may form but this is normal.
  • Keep them standing upright (don’t lie it down) & avoid excessive agitation.
  • Keep them away from direct heat or sunlight. Chill them in the fridge prior to drinking as soon as you reach home. ☺
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What is kombucha?

Kombucha is a cultured probiotic tea made from fermenting sweet tea with a SCOBY (Symbiotic Culture of Bacteria and Yeast).
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Is kombucha halal/ does it contain alcohol?

While most kombucha can be considered halal, we are in the process of obtaining official halal certification to safely guarantee that it is halal, by Malaysian standards. Our kombucha contains small amounts of naturally-occuring alcohol as a natural result of the fermentation process (akin to a ripe banana, kimchi, yoghurt and sauerkraut). Make your own informed decision.
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How often can/ should I drink kombucha?

If it is your first time, take it slow - up to half a bottle (150ml)/ day. Gradually increase as your stomach accustoms to it/ craves more. As with all things, moderation and consistency is key - unless you like living life on the edge.
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Will kombucha solve/ treat/ cure my <health condition>?

Kombucha aids in maintaining your gut health by diversifying your gut flora/ microbiome, whilst being a rich source of antioxidants. It is NOT an alternative to receiving proper medical treatment for any pre-existing health condition (s).
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Can I consume kombucha if I am pregnant/ breakstfeeding or have Gastric/ IBS symptoms/ other known gut-related health-conditions?

If in doubt, we highly encourage that you consult your family physician before consuming kombucha if you fall in one of the above categories.
Wholesale and Consignment
Partner with us

Wholesale & Consignment

Vibe with us so far? Let's bring something different, something kinder into your cafe, restaurant or retail space. We offer flexible wholesale & consignment models designed to grow your business & thrive together.

  • group
    Win guests

    Modern diners want healthier, kinder, alcohol-free options that taste great.

  • payments
    Earn on every pour

    Zero inventory risk; no upfront cost, direct cut when it sells. Expandable margins, fast turnover.

  • auto_awesome
    Stand out

    Craft kombucha is a conversation starter.
    Be known as the spot that isn't afraid of serving something different.

  • verified
    No hassle

    We market, train and deliver free-of-charge*.

  • hub
    Expand your network

    Get access to our collective suite of valuable F&B industry experts, leaders & contacts.

For weddings, galas
& timeless celebrations

The Handcrafted Kombucha Bar on Ice

Made to break tradition - not follow it: A bar experience crafted for those who'd rather stand out than fit in. Host the best afternoon soirees and evening galas; Because luxury should taste alive.

  • local_bar
    Free-flow kombuchas on ice

    Non-stop kombuchas served to order for a minimum of 1.5 hours, served live by our in-house bartending team.

  • spa
    Garnished to perfection

    Finished with raw garden botanicals & real freshly-picked edible flowers, curated according to flavours chosen.

  • payments
    No hidden costs

    From thematic decoration and glassware arrangement to setup and packdown, it’s all-inclusive with no hidden or extra costs. A guaranteed dramatically enjoyable experience in every touch point.

Kombucha Bar on Ice
Join the Kin Team
Creating a different,
kinder world

Join the team

We are hiring perpetually.
Opportunities for brewers, logistics assistants, marketing assistants, partnership specialists, interns & runners are now perpetually open for interviews.

Necessary requirements:

  • trending_up You hold high standards.
  • group You want to build something bigger than yourself, with like-minded individuals.
  • auto_awesome You have tried our kombucha and LOVE it (or believe you can make it better).

Send us your resume/ profile with your desired role through our Email (kinkombucha.my@gmail.com) or WhatsApp (+6018-4678509).

Resumes are recommended, but not required — get in touch with us anyway.

Still have questions?

Contact Our Team

Brewed in Sarawak Return Your Bottle Raw & Living Small Batch Brewing
Brewed in Sarawak Return Your Bottle Raw & Living Small Batch Brewing
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Visit The Brewery

Please visit us at our HQ to experience the origin of KIN Kombucha, meet the brewers, & taste the latest batch fresh from the tap.

schedule

Opening Hours

Monday 10:00 AM – 4:30 PM
Tuesday Closed
Wednesday 10:00 AM – 4:30 PM
Thursday 10:00 AM – 4:30 PM
Friday 10:00 AM – 4:30 PM
Saturday Closed
Sunday Closed
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